Empowers Your Mindset, Mood, and Motivation
To Win

February 2010

"Know what you want and need to do." - Raj Gavurla

Most Abused Psychology Human Intrinsic Function
The fight for good-or-flight response is the most abused psychology human intrinsic function in business and relationships. It's abused when we don't use common-sense. It is not abused when we use common-sense. Let's take a look at a sales, customer service, getting work done, athletic pursuit, or medical experience of yours.
        Abused:  You sell without listening and using caring discovery questions. 
                       Result:  No sale (flight response)
        Not abused: You learn about the organization to ask caring discovery questions to help
                            the client get what they want.  Let the customer decide. 
                            Result:  Builds a trustworthy relationship or produces a sale (fight-for-good response)    
  Customer Service:       
        Abused:  You do not meet the date of delivery for the product or service and don't inform
                       the client and don't let the client know what happened. 
                       Result:  Bad service (flight response)
        Not abused: You meet the date and inform client of other products, services, specials, and
                            do something nice for the client that is unique to them.  Example would be a
                            fun give away with their name on it related to what was purchased. 
                            Result: More business (fight-for-good response)
  Getting Work Done:
        Abused:  You ask someone to do something and expect them to be an expert at it. 
                       Result:  May not get what you want (flight response)
        Not abused:  Same scenario except you tell them the reason you are asking for this and tell them it will be
                             good for them to find a solution. Then tell them you already know how to do it and you will
                             spend time reviewing it to show them how to do it correctly if done incorrectly.
                             Result:  Better employee and new skill to keep in their mindset (fight-for-good response)
        Abused:  You bench a player for taking bad shots without telling them what to do to overcome it.                        Result:  You aren't being a coach, friend, or professional (flight response)
        Not abused: Same scenario except you coach the benched player to know what to do to take a good shot.
                            Each of us has the same program or a different program in our mindset when pursuing a
                            common goal. When different one of us needs to re-program so the programs are the same.
                            Result:  Increases the players knowledge and understanding of the game to win
                            (fight-for-good response) 
        Abused: You yell at your patients.
                       Result: Your patients don't get better (flight response)
       Not Abused: You talk warmly to your patients and even when they are behaving wrongly empathize and give

                           Result: Your patients get better (fight-for-good response)
Handling Anger
       If you are really angry conveying messages in a way that scares others, and although you may be right
       put the 3 C's in your mindset. Be Calm, Cool, Collected - It works wonderfully. I learned it from Willie
Pay attention to the fight for good-or-flight response and handling anger to be in a better mood.  

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